A1C*h mock exam units 5 and 6

Unit 5 & 6 Making deals, Company and Community Monday 2010 A1C*h  

 Maximum mark           Minimum to pass  

Name: _______________________________    Course Code ___________
Task 1   8 points Write the correct words next to the number on the ______

The job of an e-tailing consultant is to turn 1.___________ into customers. It is their job to make customers feel 2. __________ ______ ______ to make the customer feel wanted. If a firm cannot afford a real person to chat they can use an 3. _______ ______ . This draws from a 4. ________ of answers to commonly asked questions. Some software can 5. _______ customers browsing and 6.________ useful sites for customers to view based on rules e-tailers set. However e-tailers must be careful not to 7. _______________ on a customers privacy. So many e-tailers are taking the 8. _____________ approach right now.

1. eyelids                       eye-liners                    eyesockets               eyeballs
2. smothered with love smothered with lime smeltered with love     smothered with like
3. antiquated character   animated character         animated chatter   antiquated avatar
4. datasave                   data-account                 databank                   dataquestion
5. track                         také                                trade                          trumpet
6. follow                      flag                                 fake                          frequent
7. intrude                      introduce                       instruct                     interpret
8. conservative              conservation                  conversation            concerted

Task 2                    10 points Match the verbs and nouns together to make collocations.            In the _ write the correct number from the RIGHT _

__Place          1 a price   

_ Quote                     2 an order  
_ Ask for                        3the benefits         
_ See                       4 a fee    
_ Pay                      5 a   compromise
_ Firm up                    6  a deadline
_ Miss                   7 a proposal  
_ Extra                 8 costs
_ Seek                    9 a compromise
_ Offer                 10 a discount
Task 3 9 points Business Emails.
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4 Conditionals 4 points Fill in the gaps with will or if or would
1 _____ you don't give me a pay rise I ____ leave
2 _____ they paid me enough money I _____ work anywhere in the world

Task 5 Recommend /suggest / advise 5 points
Delete the extra word to correct the sentence.

1 What do you recommend me to do it?
2 Would you advise he choosing the 700W or the 750W motor?
3 I suggest buying your the 750W motor
4 I would advise to changing the oil once a week.
5 Our bosses do not let us to buy from non-ISO -certified suppliers.

Task 6 Offers which is tentative, a counter offer, a firm offer, a compromise?
4 points

How about we split the difference? __________
I can't supply for £20 a box but I can supply for £25 a box and by Wednesday _________
We might be able to supply by Wednesday __________
We can definitely supply them for £30 per kilogram.  __________

Task 7 Meetings Do we use these phrases at the start of end of a meeting? Write “start” or “end” on the ________
5 points
1 I have received 3 apologies for absence. ______
2 If we are all agreed then I think we can close the meeting ______
3 Can we agree the minutes of the last meeting?_______
4 Please take a handout _______
5 To reach a decision I propose we take a vote. _______

Task 8 Passive Change these sentences to the passive to avoid mentioning the agent. 3 points
1 We sometimes release illegal chemicals into the lake

2 John made a mistake hiring them

3 The boss told me to do it

Task 9 Reported speech 14 points
Change the statements said by OUR manager about our customers to reported speech using the words in []
1 I told them that we will do it by tomorrow [promise]
___ _____ _____ that ____ _____ do it by tomorrow.
2 The product should reach you in 2 days. [tell]
___ _____ _____ that the product should reach _____ in 2 days.
3 You can only get a refund if you have the receipt. [explain]
____ _______ that _____ ______ only get a refund if _____ have a receipt
Task 10 Meetings Rewrite these sentences in the correct order 10 points
1 Hear to sorry am I.

2 your point but I see.......
Task 11 Write 3 words that mean the same as the words below 6 points.
1 Besides _________ , ___ __________ ,__________
2 Naturally _________ , ___ __________ ,__________

Task 12 Listening Fill in the missing words. 2.26-2.33 21 points

1 So that's _____ at 12 _____ _ ___

2 and you need them ___ ___________ you say

3 I think ____ and __ ______ ___________ is still a bit expensive

4 How about if ___ _____ _____ could you give us an extra ____ percent?

5 Yes, we usually ask for 20% now and ____ ______ ___ ________

6 Well there's not much _________ ___ _____ what do you say we

Listening 2.61 Phoenix 10 points

1 So we all agree we need to _____ ___ _____ on that one.

2 Helen can you _____ us ___ to _____?

3 Well it's __ ______ town about 30 miles _____ ___ Perth.

Task 13 Write the appropriate word/s in “ ” with their definitions. 10 points

“loyalty card” “bull in a china shop” “stray” “Toxic” “gourmet” “trillion” “tree” “three” “free” “widow”

1 Running around carelessly like a

2 A piece of plastic specific to one shop, which tries to make you spend more.

3 Very good quality food in a restaurant

4 Dangerous to your health if swallowed

5 To walk away from where you are supposed to

6 Not having to pay for it

7 Two plus one =

8 In Czech it is Strom, in English it is

9 One thousand billion = 1 000 000 000 000

10 A woman whose husband has died is a