A1A*H short mock paper 2010

Copy and paste this into word and space it out as you wish to make it easier to read
However, do NOT read it.
Revise for the test. Then do the test in 1 hour, without cheating. It is only to let you know how much work you still have to do to pass, so 100% is ok, 0% is ok, you will have to  revise harder that is all.

A1a*h Unit 1 and 2  2010 Corporate Culture Customer support

SHORT mock paper

Name___________________   Student Number _______

Maximum mark  __________  Minimum to pass ______ 65%

Task 1  Write the MOST CORRECT words in the  ______  from the list 1-8 below  (8 points)

Scientists put a group of 5 monkeys in a cage to invest 1.___________ _________ in business. The scientists 2. ________  a banana at the top of a ladder.  When a monkey tried to  3. _______  the ladder he was 4. ________  with 5. _______  from a hose. Eventually, one by 6.________ the monkey’s were replaced but any new 7.___________ who tried to ascend the ladder was pullled down and given a good  8. ____________  by his fellow monkeys.

1. A. written rights B.  unwritten rights          C.written rules   D. unwritten rules            
2. A. hung              B. hunged                      C.  hang               D. hanged
3. A. climb             B. clemb                        C. climbed          D. drop
4. A. painted          B. sprayed                     C. smothered       D. decorated  
5. A. oil                  B. paint                          C. water              D. gasoline
6. A. two                B. three                          C. one                  D. each
7. A. recruit            B. return                         C. recreate           D. recite
8. A. beating           B. talking to                   C. telling off        D. buffing

Task 2                    Match the verbs with their antonyms (opposites)     In the _ write the correct number from the RIGHT _                 (4 points)

__Connect                    1 Remove    

_ Insert                         2 Disconnect
_ Lift out                      3 Fasten
_ Release                       4 Insert    
Task 3.         Business Emails.         9 points
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4        Put the correct form of the word in brackets in the gap use the past simple, past continuous or past perfect       (9 Points)          

I _______________ (get) up at 8 am today but I _________    (wake) up at 7.30am.

I _________________   (leave) the house at 8.15am and started to _________ (walk) to work but as I  __________________ (walk) towards the office door, I ________ (slip) on the ice and ___________ (break) my leg.   It has not been a good day.

Task 5 Write the appropriate word/s in “ ” with their definitions / examples 5 points

“queue”             “webbed feet”   “pianist”          “grapes”         “Bi-plane”

1 An aeroplane from World War One with 4 wings

2 We use them for making wine (some ducks like them too)

3 Ducks have these to improve their swimming.

4 A line of people waiting at a bank are in a _______

5 A person who plays a piano is a _____________

Listening  Task 6 / Recording 1.4     Fill in the gaps with the correct word   (8 points)

Do you 1. _______________  the one about the CFO and the 2.  ______________  ?  Well, there was this CEO who was 3. _________________   a party for his 4.________________    5. ________    Over the years the boss had done very well for himself so he was proudly 6. ______________ the executives around his luxurious country house 7.  ________   at the back of the house, he had built the largest swimming 8._________ any of them had ever seen.

Task 7 / Recording 1.11-1.15    Fill in the gaps with the correct word   (8 points)

Now don’t worry madam. This is just a  1. _______________  problem that a few 2.______________  experience at first.

Or if you would like more 3. _________________   about our products, please 4._______ four 

Alright sir yes it is an unusual problem and it’s a little 5. _____________   but you’ll be pleased to know there is a  6. ______________

Recording 5

It’s just so  7.  ___________ . I thought your product would  8.___________ all my problems but it just seems to be creating new ones.

A1C*h mock exam units 5 and 6

Unit 5 & 6 Making deals, Company and Community Monday 2010 A1C*h  

 Maximum mark           Minimum to pass  

Name: _______________________________    Course Code ___________
Task 1   8 points Write the correct words next to the number on the ______

The job of an e-tailing consultant is to turn 1.___________ into customers. It is their job to make customers feel 2. __________ ______ ______ to make the customer feel wanted. If a firm cannot afford a real person to chat they can use an 3. _______ ______ . This draws from a 4. ________ of answers to commonly asked questions. Some software can 5. _______ customers browsing and 6.________ useful sites for customers to view based on rules e-tailers set. However e-tailers must be careful not to 7. _______________ on a customers privacy. So many e-tailers are taking the 8. _____________ approach right now.

1. eyelids                       eye-liners                    eyesockets               eyeballs
2. smothered with love smothered with lime smeltered with love     smothered with like
3. antiquated character   animated character         animated chatter   antiquated avatar
4. datasave                   data-account                 databank                   dataquestion
5. track                         také                                trade                          trumpet
6. follow                      flag                                 fake                          frequent
7. intrude                      introduce                       instruct                     interpret
8. conservative              conservation                  conversation            concerted

Task 2                    10 points Match the verbs and nouns together to make collocations.            In the _ write the correct number from the RIGHT _

__Place          1 a price   

_ Quote                     2 an order  
_ Ask for                        3the benefits         
_ See                       4 a fee    
_ Pay                      5 a   compromise
_ Firm up                    6  a deadline
_ Miss                   7 a proposal  
_ Extra                 8 costs
_ Seek                    9 a compromise
_ Offer                 10 a discount
Task 3 9 points Business Emails.
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4 Conditionals 4 points Fill in the gaps with will or if or would
1 _____ you don't give me a pay rise I ____ leave
2 _____ they paid me enough money I _____ work anywhere in the world

Task 5 Recommend /suggest / advise 5 points
Delete the extra word to correct the sentence.

1 What do you recommend me to do it?
2 Would you advise he choosing the 700W or the 750W motor?
3 I suggest buying your the 750W motor
4 I would advise to changing the oil once a week.
5 Our bosses do not let us to buy from non-ISO -certified suppliers.

Task 6 Offers which is tentative, a counter offer, a firm offer, a compromise?
4 points

How about we split the difference? __________
I can't supply for £20 a box but I can supply for £25 a box and by Wednesday _________
We might be able to supply by Wednesday __________
We can definitely supply them for £30 per kilogram.  __________

Task 7 Meetings Do we use these phrases at the start of end of a meeting? Write “start” or “end” on the ________
5 points
1 I have received 3 apologies for absence. ______
2 If we are all agreed then I think we can close the meeting ______
3 Can we agree the minutes of the last meeting?_______
4 Please take a handout _______
5 To reach a decision I propose we take a vote. _______

Task 8 Passive Change these sentences to the passive to avoid mentioning the agent. 3 points
1 We sometimes release illegal chemicals into the lake

2 John made a mistake hiring them

3 The boss told me to do it

Task 9 Reported speech 14 points
Change the statements said by OUR manager about our customers to reported speech using the words in []
1 I told them that we will do it by tomorrow [promise]
___ _____ _____ that ____ _____ do it by tomorrow.
2 The product should reach you in 2 days. [tell]
___ _____ _____ that the product should reach _____ in 2 days.
3 You can only get a refund if you have the receipt. [explain]
____ _______ that _____ ______ only get a refund if _____ have a receipt
Task 10 Meetings Rewrite these sentences in the correct order 10 points
1 Hear to sorry am I.

2 your point but I see.......
Task 11 Write 3 words that mean the same as the words below 6 points.
1 Besides _________ , ___ __________ ,__________
2 Naturally _________ , ___ __________ ,__________

Task 12 Listening Fill in the missing words. 2.26-2.33 21 points

1 So that's _____ at 12 _____ _ ___

2 and you need them ___ ___________ you say

3 I think ____ and __ ______ ___________ is still a bit expensive

4 How about if ___ _____ _____ could you give us an extra ____ percent?

5 Yes, we usually ask for 20% now and ____ ______ ___ ________

6 Well there's not much _________ ___ _____ what do you say we

Listening 2.61 Phoenix 10 points

1 So we all agree we need to _____ ___ _____ on that one.

2 Helen can you _____ us ___ to _____?

3 Well it's __ ______ town about 30 miles _____ ___ Perth.

Task 13 Write the appropriate word/s in “ ” with their definitions. 10 points

“loyalty card” “bull in a china shop” “stray” “Toxic” “gourmet” “trillion” “tree” “three” “free” “widow”

1 Running around carelessly like a

2 A piece of plastic specific to one shop, which tries to make you spend more.

3 Very good quality food in a restaurant

4 Dangerous to your health if swallowed

5 To walk away from where you are supposed to

6 Not having to pay for it

7 Two plus one =

8 In Czech it is Strom, in English it is

9 One thousand billion = 1 000 000 000 000

10 A woman whose husband has died is a

ANG3 mock paper units

Unit 5 & 6 Making deals, Company and Community Monday 2010 ANG3

 Maximum mark           Minimum to pass  

Name: _______________________________    Course Code ___________
Task 1   8 points Write the correct words next to the number on the ______

The job of an e-tailing consultant is to turn 1.___________ into customers. It is their job to make customers feel 2. __________ ______ ______ to make the customer feel wanted. If a firm cannot afford a real person to chat they can use an 3. _______ ______ . This draws from a 4. ________ of answers to commonly asked questions. Some software can 5. _______ customers browsing and 6.________ useful sites for customers to view based on rules e-tailers set. However e-tailers must be careful not to 7. _______________ on a customers privacy. So many e-tailers are taking the 8. _____________ approach right now.

1. eyelids                       eye-liners                    eyesockets               eyeballs
2. smothered with love smothered with lime smeltered with love     smothered with like
3. antiquated character   animated character         animated chatter   antiquated avatar
4. datasave                   data-account                 databank                   dataquestion
5. track                         také                                trade                          trumpet
6. follow                      flag                                 fake                          frequent
7. intrude                      introduce                       instruct                     interpret
8. conservative              conservation                  conversation            concerted

Task 2                    10 points Match the verbs and nouns together to make collocations.            In the _ write the correct number from the RIGHT _

__Place          1 a price   

_ Quote                     2 an order  
_ Ask for                        3the benefits         
_ See                       4 a fee    
_ Pay                      5 a   compromise
_ Firm up                    6  a deadline
_ Miss                   7 a proposal  
_ Extra                 8 costs
_ Seek                    9 a compromise
_ Offer                 10 a discount
Task 3 9 points Business Emails.
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4 Conditionals 4 points Fill in the gaps with will or if or would
1 _____ you don't give me a pay rise I ____ leave
2 _____ they paid me enough money I _____ work anywhere in the world

Task 5 Recommend /suggest / advise 5 points
Delete the extra word to correct the sentence.

1 What do you recommend me to do it?
2 Would you advise he choosing the 700W or the 750W motor?
3 I suggest buying your the 750W motor
4 I would advise to changing the oil once a week.
5 Our bosses do not let us to buy from non-ISO -certified suppliers.

Task 6 Offers which is tentative, a counter offer, a firm offer, a compromise?
4 points

How about we split the difference? __________
I can't supply for £20 a box but I can supply for £25 a box and by Wednesday _________
We might be able to supply by Wednesday __________
We can definitely supply them for £30 per kilogram.  __________

Task 7 Meetings Do we use these phrases at the start of end of a meeting? Write “start” or “end” on the ________
5 points
1 I have received 3 apologies for absence. ______
2 If we are all agreed then I think we can close the meeting ______
3 Can we agree the minutes of the last meeting?_______
4 Please take a handout _______
5 To reach a decision I propose we take a vote. _______

Task 8 Passive Change these sentences to the passive to avoid mentioning the agent. 3 points
1 We sometimes release illegal chemicals into the lake

2 John made a mistake hiring them

3 The boss told me to do it

Task 9 Reported speech 14 points
Change the statements said by OUR manager about our customers to reported speech using the words in []
1 I told them that we will do it by tomorrow [promise]
___ _____ _____ that ____ _____ do it by tomorrow.
2 The product should reach you in 2 days. [tell]
___ _____ _____ that the product should reach _____ in 2 days.
3 You can only get a refund if you have the receipt. [explain]
____ _______ that _____ ______ only get a refund if _____ have a receipt
Task 10 Meetings Rewrite these sentences in the correct order 10 points
1 Hear to sorry am I.

2 your point but I see.......
Task 11 Write 3 words that mean the same as the words below 6 points.
1 Besides _________ , ___ __________ ,__________
2 Naturally _________ , ___ __________ ,__________

Task 12 Listening Fill in the missing words. 2.26-2.33 21 points

1 So that's _____ at 12 _____ _ ___

2 and you need them ___ ___________ you say

3 I think ____ and __ ______ ___________ is still a bit expensive

4 How about if ___ _____ _____ could you give us an extra ____ percent?

5 Yes, we usually ask for 20% now and ____ ______ ___ ________

6 Well there's not much _________ ___ _____ what do you say we

Listening 2.61 Phoenix 10 points

1 So we all agree we need to _____ ___ _____ on that one.

2 Helen can you _____ us ___ to _____?

3 Well it's __ ______ town about 30 miles _____ ___ Perth.

Task 13 Write the appropriate word/s in “ ” with their definitions. 10 points

“loyalty card” “bull in a china shop” “stray” “Toxic” “gourmet” “trillion” “tree” “three” “free” “widow”

1 Running around carelessly like a

2 A piece of plastic specific to one shop, which tries to make you spend more.

3 Very good quality food in a restaurant

4 Dangerous to your health if swallowed

5 To walk away from where you are supposed to

6 Not having to pay for it

7 Two plus one =

8 In Czech it is Strom, in English it is

9 One thousand billion = 1 000 000 000 000

10 A woman whose husband has died is a

oa2*m mock exam paper

Copy and paste the text below ---- into word, print it out and bring it to the next lesson.

For task 1 you need the map from page 60 and for task 12 you need the picture from page 78

 - - - - - - - - - - - -

OA2*M Test         2009 – 20010     Summer 2010

Name_______________________              Student Number _____________

Maximum mark  _____________               Minimum to pass ___________  65%

Task 1       2 points                  Using the map on the other page follow the directions

From Hockley in England, Great Britain, go south, at the first roundabout take the second exit. 1. What do you see on your right?

Continue south, after the next village take the first left. At the next roundabout take the third exit.

2.  What is the name of the next village you come to?

Task 2 listening 13.2 part one  fill in the gaps              3    points

1. Does that mean it ________________ service?

2. Can I ____________ a tip to the bill?

3. Oh hang on a second there’s a _____________ here.

Task 3 Listening 13.2 part two           fill in the gaps        3 points

1. Did you ____________ these bags yourself?

2. Has anyone ____________ you anything to carry?

3. Have your bags __________ with you all the time?

Task 4           4 marks

Complete the sentences about measurements using 4 different words.

1 petr is 2 metres __________________

2. Petr’s  ______________ is 2 metres

3. the building is 20 metres ____________

4. Its _____________ is 20 metres.

Task 5                   2 points

Fill in the gaps

1. I am free ____________ 14.30 but after that I have a meeting
2. I have to leave __________15.30 to go to the airport.

Task 6                4 points

 Fill in the gap with the appropriate word.

Verb                                 Person                   Activity

To compete                      competitor            _____________

To produce                       __________        Production

To distribute                   ___________        ______________

Task 7                        5 points

Name 5 things on a car that can be recycled

_______________  ________________ ______________ ____________ ____________

Task 8 Past passive                           4 points

Fill in the gaps with DIFFERENT verbs on the second space.

The first helicopter ____________ _____________ in 1908

The first car            ____________ ______________ in 1907

The first sketech     _____________ ______________ by Leonardo with a pencil in 1651

Task 9 Listening  Part       19.1         6 points

Fill in the gaps

B: Yes, but I need a new part. I _____________ it yesterday  and it __________ be here tomorrow.

A: Good

B: And your _________ called me this morning.

A: My _________ ?

B: Yes, she said there’s __________ ____________  with your kitchen tap.

Task 10

Describe the advantages / disadvantages or properties of:

 Steel                   3 points

Glass                 3 points

Task 11

Change these points to the passive.

1.The man saws the box in half                                                        2 points

_______________________________

2. The lid is placed on the box                                                        3 points

___________________________________________

Task 12                      From the sheet supplied               for 5 points.

Label parts          j, I, g, t, f

Task 13 – GRAMMAR AND VOCABULARY ( points)

Grammar Gap-fill- Fill the gaps with 1 word only. All of the missing words are linked to an aspect of grammar or vocabulary. (29 points)

Aquarius is ____________ underwater laboratory. It is _______ of steel and it ________ withstand pressures at ocean depths ________ to 36 metres. It is currently located _____ the Florida Keys National Marine Sanctuary ______ a depth ______ 19 metres. That is about four metres off the ocean floor. It consists ______ a cylinder ______ is nearly three metres ______ diameter and attached _____ a base plate, so ______ stays ______ the bottom of the ocean. The laboratory ________73 tons and the base plate 103 tons. _____________ it is only 13 metres long, six metres __________ and five metres high, six scientists and technicians can ________in Aquarius _______ten days, _______ even a month, _______ study underwater ________. It ________ all the comforts of home: six bunk ________, a shower and _________, hot water, a kitchen with micro-________ and refrigerator, air-___________, and computers _________ wire_______ connections.

Task 14         Vocabulary from class         Fill in the missing words

Tortoise,         Windscreen wipers,      Tied up,       Mother Superior,    Blind, Blinds,  Monk,         

                 

1. A _________________ carries its house on its back.
2. I am busy today, I’m a bit ___________________
3. The head nun of a nunnery ___________________
4. On a car they keep water away _______________
5. On a window we can have curtains or _______________
6. A religious man is a ___________________
7. A person who cannot see is ___________________

a1atm mock test

so textile marketing students, you can copy and paste the test below ------ into word, print it out but do NOT LOOK at it. Revise for the test (yes that means staying at home for 4 hours and not going to the pub), then bring it to the lesson and i will give you time to complete it in the lesson, like the real zapocet.  If you get 100% it does not matter, if you get 0% it does not matter, so do NOT cheat, it is only so you know how much work you must do before the REAL zapocet.

 -----------------------

 Unit 1 and 2 living abroad dealing with customers Tuesday 2010 A1atm
 Maximum mark 120 Minimum to pass 72

Name: _______________________________    Course Code ___________

Task 1 Make collocations by putting the correct number after each word on the left

4 points

career _              1 letter

cover _              2 placement

work _              3 ladder

application _         4 process

Task 2 Fill in the blanks with a suitable word 4 points

Top ups, deposit, contract, salary

When you buy a mobile phone nowadays you have a choice of a 1 ________ phone or one that uses 2 ______ _____. Before you sign a contract for a new apartment you will have to pay a 3 ______. This money will probably come from your monthly or yearly 4 _________

Task 3 Use in, at or on to fill in the blanks. 6 points

1 __ Monday I went to work, this is what I normally do 2. ___ weekdays. 3. ___ the weekend I dont go to work. Nor do I go to work 4. ___ Christmas day because it is special. I have to get up early 5. ___ the morning, 6. ___ 8.15am!

Task 4 Tick the topics you can make small talk about and Cross X those which should be avoided 4 points

The weather ____ Sport_____         Someone else's salary____           Divorce___

Task 5 12 points Rewrite the sentences in the correct order to begin or end conversations

1 lovely day today It's a it isn't?

2 Sorry have to i go now

Task 6 9 points Business Emails.
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 7 Write the appropriate word/s in “ ” with their definitions / examples 5 points

“yawn” “crashes” “stray” “hang up” “submit”

1 To walk in the wrong direction – to ______

2 If you are tired and do not have much energy you often open your mouth and _____

3 If an aeroplane has a problem it ______ just like a PC.

4 To end a telephone conversation – to ____________ the phone

5 To give up in a fight or to offer an application form – to _____

Task 8 Dealing with customers, 4 marks

Facilities write down the short version for the term.

1 A place to put your child while you shop (not baby centrum but close) __________

2 A place to try on clothes before you buy them _______ ______

3 To get the money back on a faulty / bad product, to get a ________

Task 9 Write down the 7 steps of customer satisfaction in the _____ 7 points

Ask, greet, listen, define, suggest, confirm, end

1 ___________a solution to their problem

2 ___________to why the customer is calling

3 ____________so they know what you will do and you know what you should do

4 ___________them what their problem is

5 _____________what their problem is

6 _____________ dissatisfied customers warmly

7 ______________ the conversation

Task 10 Match the items to the requirements or skills 4 points

persuade, reassure, sympathetic, creative

1 When people are worried you need to ________ them

2 To get sales you need to _____ people to buy

3 To work in advertising you must be _________

4 When people have bad news such as a dog dying it helps if you are ___________

Task 11 Put the following items into countable or uncountable 8 points

Sand, Telephone line, Water, Equipment, Money, Hotel, Book, Machine

Countable                     Uncountable

Task 12 Use: A lot, any, much, many, some, or A 7 points

1 I went to _____ pub last night.

2 I met _____ man last night but I did not like him

3 Would you like _____ chocolates?

4 Do you have ______ chocolates left?

5 I have got ________ of marking to do now

6 You wont have _______ work to do if you pass your test

7 I have ______ good answers written on my test

Task 13 Requests - use can, could or would as appropriate 3 points

1 ______ I give you a lift? (to a friend)

2 _______ you mind giving me a lift? (new colleague)

3 _______ you help me carry these boxes? (old colleague)

Task 14 Dealing with customers Fill in the missing words 3 points.

1 In a hotel, if the room is too cold and they cannot make the air conditioning warmer they might give you a __________ to keep you warm.

2 If you are driving slowly to work with MANY other cars you are in a _______ ___ 3 If the room you booked in your company has also been booked by other colleagues the room is ________ booked.

Task 15 Articles Insert the, a, an or __-__ in the appropriate space 10 marks

When we talk about _____ sand we mean all sand everywhere. ___ particular area of ____ sand could be on ____ beach in ____ Australia. _____ sand of Australia is usually yellow.

____ beer is uncountable and means all ___ beer everywhere. ___ glass of beer is countable and is like ___ elephant. 

Part 3 Listening  Task 1 / Recording 1.1 7 points
 Listen to Kiki talking about her experience of working abroad. For each question 1-7, fill in the missing information with a word or a number.
 Kind of work

Kiki  works abroad for two months every year, buying

(1) _____________ for her jewellery business. It is such a big country sometimes it can take

(2) _____________ days to get from one city to another.

Present work

She is working in Jodpur in (3) ______________. She has a lot of very good

(4) ____________ here . It is her tenth (5) _____________ here. When she finds something that she likes she buys it from the (6) ________________ to sell in her shop in Hong Kong.

Future plans    Kiki (7) _____________ the food and always buys spices to use in her cooking back home.

Task 2 / Recording 1.05 8 points  Listen to Mrs Silvera and the bank manager talking. Write down who thinks what about the country. Who says what about the country.   Write Bank or Silvera in the gap. You will hear the recording twice.

1  _________  would like to open an account.

2  _________  can hear she is not from New Zealand.

3  _________  is from Brazil.

4  _________  thinks she will love it hear.

5  _________ Is on her first visit to New Zealand.

6  _________ thinks the countryside is beautiful.

7  _________ needs to see some important documents.

8 _________ needs to see a letter or contract .

Task 2 / Recording 1.09 1.10 15 points Fill in the gaps.

 1 ________ ________ _______ is Australias official national holiday


2 It marks  ________ ________ ________ the first ships landed in Sydney Cove in 1788.
3 Boxing day in the UK is  the _______   ________  ____________  day,
4 It is a  _________   ___________  and ________  that day
5 it is common for _______   ________ ________ take place.

sample exam papers

hi everyone,
the sample exam papers are here, click on your course code to see one, print it out, and if i only see you once per week, complete the paper (apart from the listening) and bring it to the lesson.

If i see you twice per week then you can just print it out, do NOT look at it and we will do it in the lesson, well you will do it, i will do something more fun!