A1A Unit 1 mock test, to do at home and mark in class

Unit 1 Corporate Culture Progress Test   Course Code_________

Name: _________________________          Student Number ___________ Date_____


Part 1 Reading

Task 1
15 points

Read the text below about cultural change in companies.
Choose the best word to fill each gap from A, B, C or D below.
There is an example at the beginning.

American President J.F. Kennedy and British Prime Minister Winston Churchill were both ‘nappers’. They had short sleeps – ‘naps’ – during the day to help them work (0)  A . It might be just what you need to wake up your company and improve your (1) ____.

Do energy levels drop in the afternoon? Do your (2) ____ seem a bit slow and sleepy after lunch? In Spain the traditional siesta is making a comeback in good companies who want their workers to work smarter, not (3) ____. These companies are realizing that their (4) ____ work better with a rest in the afternoon. They are more productive, make fewer mistakes and are happier.  It’s not a case of decreasing their (5) ____ – they do even more work.

In California’s Silicon Valley, hi-tech companies provide chill-out rooms for employees to relax in, along with pool tables and gyms. Even family pets, such as dogs, are allowed to go to work (6) ____ their owners.  A New Zealand company achieved change in the whole company by encouraging staff in one (7) ____ to go home when they had done all the assignments they could do that day, without any loss of pay.

Other employers want their employees to take responsibility (8) ____ their own success by letting them set their personal work (9) ____. Like all these ideas, this only works when everyone in the company (10) ____ believes in the changes. Even the best intentions of written (11) ____ can mean nothing if one person does not follow them. Everyone from the (12)____ on down should (13) ____ the new rules and follow them themselves.

But perhaps the most important thing to remember is to have a good life-work (14) ____. Go home at five, on time, and enjoy the rest of your life. Take control. Life’s too short to let anyone else (15) ____ it for you.

0        A. better               B. best                        C. good                      D. worse
1        A. attitudes          B. profitability                       C. working                 D. shareholders
2        A. employers        B. employed               C. employ                   D. employees
3        A. hard                 B. harder                    C. hardest                   D. well
4        A. company          B. managers                C. staff                                   D. interns
5        A. workforce        B. workspace              C. working                 D. workload
6        A. by                    B. with                       C. for                          D. together
7        A. company          B. organization           C. unit                        D. place
8        A.  in                    B. with                                   C. to                           D. for
9        A.  ideas               B. objectives               C. criteria                    D. jobs
10    A.  corporation     B. structure                 C. subsidiary              D. department
11    A.  guidelines       B. rule                         C. complaints             D. instructions
12    A.  project leader  B. director                  C. manager                 D. supervisor
13    A.  write               B. ensure                    C. focus                      D. enforce
14    A.  situation          B. routine                   C. balance                   D. plan
15    A.  set                   B. run                         C. rule                         D. decide

Task 2
10 points

Complete the text with the best form of the verbs in brackets.

John Coady (1) _______ (take) his employers to court because his boss (2) _______ (check) on his computer use. Coady (3) _______ (find) out that his supervisor
(4) _______ (put) a key-logging program on his computer to record what Coady
(5) _______ (do). He asked his supervisor what he (6) _______ (do) and his supervisor (7) _______ (threat) to sack him because he (8) _______ (use) the Internet ‘all the time’ and (9) _______  (send) many emails. Coady (10) _______ (lose) the case.

Part 2 Writing

Task 1
5 points

Write an email based on the following brief. Write about 50–60 words.

You have just finished a two-month summer placement with an international company. You would like to thank your line manager, Julie Johns, for all her help and support and let her line manager know she did a good job.

Write an email to Julie Johns:

• Thank her for the opportunity to work with the company
• Thank her for all her support during your placement
• Identify one occasion where she really helped you
• Say what you learnt

To: Julie Johns
Cc:
Subject: Thanks
Dear





















Task 2                                           5 points   
Rewrite these sentences so they are more diplomatic. Use the beginning of the new sentence given.

1  Don’t wear jeans to work.

Wouldn’t it be ___________________________________________________________?


2 Ask John for help.

Why___________________________________________________________________?


3 You should learn to delegate.

It’s a ___________________________________________________________________


4 No. Wrong. Do it this way.

You could _______________________________________________________________


5 That’s a terrible idea, isn’t it?

Wouldn’t you agree ______________________________________________________?



Part 3 Listening      Task 1 / Recording 1.08                5 points

Fill in the gaps with the appropriate word

A:Morning Tifany. Good 1.   _______________________?
B: Oh yes it was 2 ___________________. And you?
A: No, not really. Listen Tifany come into my office I need           3________________ to you?
B:        Oh no, what now?
A: Look, I hear you had a problem with 4 ________________ on Friday.
B: Oh that. Yeah. That 5 ____________ refused to help me! Who does she think she is?!




Task 2 / Recording 1.09
5 points

Listen to the talk on counselling and complete the extracts.

… Does that answer your question? Now, (1) _________________, I’ll just summarize the three points I’ve discussed. …

… Secondly, counselling is about listening, not about telling. (2) _________________ talking to someone and helping, not about persuading or manipulating. …

… And, counselling is about assisting and exploring problems. (3) _________________ reassuring someone or solving their problems for them. …

…  This is where you encourage them to think about the problem and reassess it.
(4) _________________ to see their situation from a different perspective, so that they can consider the different options for dealing with the situation. …

… OK, I now want to say a few words about some of the skills that counsellors need.
(5) _________________ another handout. …

Part 4 Speaking          5 points

Prepare a one-minute presentation on one of these topics. You have one minute to prepare your talk.

A          What is important when choosing someone for a placement?

• Experience
• Personal qualities

B         What is important when counselling someone?

• Asking
• Paraphrasing

C         What is important when writing a report?

• Clear sections
• Paragraphs

ANG1 Unit 1 mock test, to do in the lesson in class.

Unit 1 Corporate Culture Progress Test   Course Code_________

Name: _________________________          Student Number ___________ Date_____

Part 1 Reading

 

Task 1

15 points

Read the text below about cultural change in companies.

Choose the best word to fill each gap from A, B, C or D below.

There is an example at the beginning.

American President J.F. Kennedy and British Prime Minister Winston Churchill were both ‘nappers’. They had short sleeps – ‘naps’ – during the day to help them work (0)  A . It might be just what you need to wake up your company and improve your (1) ____.

Do energy levels drop in the afternoon? Do your (2) ____ seem a bit slow and sleepy after lunch? In Spain the traditional siesta is making a comeback in good companies who want their workers to work smarter, not (3) ____. These companies are realizing that their (4) ____ work better with a rest in the afternoon. They are more productive, make fewer mistakes and are happier.  It’s not a case of decreasing their (5) ____ – they do even more work.

In California’s Silicon Valley, hi-tech companies provide chill-out rooms for employees to relax in, along with pool tables and gyms. Even family pets, such as dogs, are allowed to go to work (6) ____ their owners.  A New Zealand company achieved change in the whole company by encouraging staff in one (7) ____ to go home when they had done all the assignments they could do that day, without any loss of pay.

Other employers want their employees to take responsibility (8) ____ their own success by letting them set their personal work (9) ____. Like all these ideas, this only works when everyone in the company (10) ____ believes in the changes. Even the best intentions of written (11) ____ can mean nothing if one person does not follow them. Everyone from the (12)____ on down should (13) ____ the new rules and follow them themselves.

But perhaps the most important thing to remember is to have a good life-work (14) ____. Go home at five, on time, and enjoy the rest of your life. Take control. Life’s too short to let anyone else (15) ____ it for you.

0        A. better               B. best                        C. good                      D. worse

1        A. attitudes          B. profitability                       C. working                 D. shareholders

2        A. employers        B. employed               C. employ                   D. employees

3        A. hard                 B. harder                    C. hardest                   D. well

4        A. company          B. managers                C. staff                                   D. interns

5        A. workforce        B. workspace              C. working                 D. workload

6        A. by                    B. with                       C. for                          D. together

7        A. company          B. organization           C. unit                        D. place

8        A.  in                    B. with                                   C. to                           D. for

9        A.  ideas               B. objectives               C. criteria                    D. jobs

10    A.  corporation     B. structure                 C. subsidiary              D. department

11    A.  guidelines       B. rule                         C. complaints             D. instructions

12    A.  project leader  B. director                  C. manager                 D. supervisor

13    A.  write               B. ensure                    C. focus                      D. enforce

14    A.  situation          B. routine                   C. balance                   D. plan

15    A.  set                   B. run                         C. rule                         D. decide

Task 2

10 points

Complete the text with the best form of the verbs in brackets.

John Coady (1) _______ (take) his employers to court because his boss (2) _______ (check) on his computer use. Coady (3) _______ (find) out that his supervisor

(4) _______ (put) a key-logging program on his computer to record what Coady

(5) _______ (do). He asked his supervisor what he (6) _______ (do) and his supervisor (7) _______ (threat) to sack him because he (8) _______ (use) the Internet ‘all the time’ and (9) _______  (send) many emails. Coady (10) _______ (lose) the case.

Part 2 Writing

Task 1

5 points

Write an email based on the following brief. Write about 50–60 words.

You have just finished a two-month summer placement with an international company. You would like to thank your line manager, Julie Johns, for all her help and support and let her line manager know she did a good job.

Write an email to Julie Johns:

·         Thank her for the opportunity to work with the company

·         Thank her for all her support during your placement

·         Identify one occasion where she really helped you

·         Say what you learnt

To: Julie Johns
Cc:
Subject: Thanks
Dear

Task 2                                           5 points    

Rewrite these sentences so they are more diplomatic. Use the beginning of the new sentence given.

1  Don’t wear jeans to work.

Wouldn’t it be ___________________________________________________________?

2 Ask John for help.

Why___________________________________________________________________?

3 You should learn to delegate.

It’s a ___________________________________________________________________

4 No. Wrong. Do it this way.

You could _______________________________________________________________

5 That’s a terrible idea, isn’t it?

Wouldn’t you agree ______________________________________________________?

Part 3 Listening      Task 1 / Recording 1.08                5 points

Fill in the gaps with the appropriate word

A:Morning Tifany. Good 1.   _______________________?

B: Oh yes it was 2 ___________________. And you?

A: No, not really. Listen Tifany come into my office I need           3________________ to you?

B:        Oh no, what now?

A: Look, I hear you had a problem with 4 ________________ on Friday.

B: Oh that. Yeah. That 5 ____________ refused to help me! Who does she think she is?!

Task 2 / Recording 1.09

5 points

Listen to the talk on counselling and complete the extracts.

… Does that answer your question? Now, (1) _________________, I’ll just summarize the three points I’ve discussed. …

… Secondly, counselling is about listening, not about telling. (2) _________________ talking to someone and helping, not about persuading or manipulating. …

… And, counselling is about assisting and exploring problems. (3) _________________ reassuring someone or solving their problems for them. …

…  This is where you encourage them to think about the problem and reassess it.

(4) _________________ to see their situation from a different perspective, so that they can consider the different options for dealing with the situation. …

… OK, I now want to say a few words about some of the skills that counsellors need.

(5) _________________ another handout. …

Part 4 Speaking          5 points

Prepare a one-minute presentation on one of these topics. You have one minute to prepare your talk.

A          What is important when choosing someone for a placement?

·         Experience

·         Personal qualities

B         What is important when counselling someone?

·         Asking

·         Paraphrasing

C         What is important when writing a report?

·         Clear sections

·         Paragraphs

Articles work to translate

Translate the following into good Czech (hint as well as your usual Czech use: ten, ta, to, jeden, jedna, jedno and ono)

Articles, the, an, a and so on   

Words in bold are connected to other words in bold in the same sentence.

Words in [ ] do not have to be translated and are very complicated for good students or are slang to make it, slightly, less boring.

Articles are easy, students find articles difficult. This is silly because articles are easy.

Czech has articles, “ten, ta, to” etc, but people are often too lazy to use them.  I understand Czech articles and I am an Englishman. A piece of good Czech language has articles and it uses the articles. Go back and add some articles [you lazy git]!

Articles are crucial to convey precise meaning – “to give meanings in general or one precise meaning”   - not very clear but understandable and still correct English although very similar to ambiguous Czech.

or we could say:

Articles are crucial to convey a precise meaning. – to give one specific meaning.  

– much clearer English, therefore better and less confusing – unlike the Czech language for me!

People get confused about when to use “the” or “a” or “   ” no article.  This again, is easy.

Sand is much the same in the Czech language as it is in the English language.

Sand means “all sand everywhere”       or    “any sand anywhere”  or “all sand anywhere” or “any sand everywhere”.

The sand I want to talk about is on a beach in Australia.  It is the second time I have mentioned sand, so now I can talk about “the sand” so that you know I mean one specific area of sand. 

The sand is too much to count, there is a lot of it, it is still uncountable.

 “A beach” was one of many and it was the first time I mentioned the word beach.

The sand in Australia is different to the sand in Romania. The Australian sand is yellow – so now I talk about two different separate types of sand.  However it is still uncountable.

A piece of Australian sand is yellow. I can count a piece of sand because it is small and I can separate it from the others.

 A piece of Romanian sand is black.

1. “In general ___ Romanian sand is black.” the lack of article means “99% of Romanian sand is black” 

2. “The Romanian sand is black, in general.” meaning “specifically the sand of Romania and 99% is black”.  

1 and 2 mean much the same thing.  You understand now!  See! Easy!

[If you want to try to understand very difficult English read this, in the conversation before sentence:

1. we were also talking about sand or beaches or something else to do with sand (and sand is uncountable)
2. we were talking about Romania previously. (One thing in Romania is countable) ]

Finally let us talk about books.

There are many books in the world – too many to count i.e. uncountable therefore we do not say “the”.

However:

“The books that I like are science fiction books” – these are countable, either because there are not too many to count. E.g.

“Yes there are a lot of science fiction books but there are maybe 1,500,000 one million five hundred thousand science fiction books in the world.”  Countable, if you wanted to count each one. [you’re a saddo if you do!]

Or maybe there are too many to count but I put them into one big group “the science fiction books in the world are too many to count” then they are also “the science fiction books” because I ‘cheated’ and put them into one group, like “the sand on one beach”,  

“The science fiction books of this world” and “The sand in this world”

A book that I like is called “Dorsai!” – one specific book again countable – if you can’t count to one, leave my class now :-)

The book is about ‘a group of men from the planet Dorsai’ many men but we do not know who they are; however they are one group.

The men are soldiers - it is the second time I have talked about those men and that group of men so now I call them “the men”

Now add the table from the black board and you are finished.

Test fill in the gaps

_____ Articles are important.   When we talk about something in general or when there is too many to count we can have _______  article.

If we talk about a smaller group then we use _______

If we talk about one thing of many we use ________

If we talk about one specific thing that we know or should know we use _________

A1A*H short mock paper 2010

Copy and paste this into word and space it out as you wish to make it easier to read
However, do NOT read it.
Revise for the test. Then do the test in 1 hour, without cheating. It is only to let you know how much work you still have to do to pass, so 100% is ok, 0% is ok, you will have to  revise harder that is all.

A1a*h Unit 1 and 2  2010 Corporate Culture Customer support

SHORT mock paper

Name___________________   Student Number _______

Maximum mark  __________  Minimum to pass ______ 65%

Task 1  Write the MOST CORRECT words in the  ______  from the list 1-8 below  (8 points)

Scientists put a group of 5 monkeys in a cage to invest 1.___________ _________ in business. The scientists 2. ________  a banana at the top of a ladder.  When a monkey tried to  3. _______  the ladder he was 4. ________  with 5. _______  from a hose. Eventually, one by 6.________ the monkey’s were replaced but any new 7.___________ who tried to ascend the ladder was pullled down and given a good  8. ____________  by his fellow monkeys.

1. A. written rights B.  unwritten rights          C.written rules   D. unwritten rules            
2. A. hung              B. hunged                      C.  hang               D. hanged
3. A. climb             B. clemb                        C. climbed          D. drop
4. A. painted          B. sprayed                     C. smothered       D. decorated  
5. A. oil                  B. paint                          C. water              D. gasoline
6. A. two                B. three                          C. one                  D. each
7. A. recruit            B. return                         C. recreate           D. recite
8. A. beating           B. talking to                   C. telling off        D. buffing

Task 2                    Match the verbs with their antonyms (opposites)     In the _ write the correct number from the RIGHT _                 (4 points)

__Connect                    1 Remove    

_ Insert                         2 Disconnect
_ Lift out                      3 Fasten
_ Release                       4 Insert    
Task 3.         Business Emails.         9 points
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4        Put the correct form of the word in brackets in the gap use the past simple, past continuous or past perfect       (9 Points)          

I _______________ (get) up at 8 am today but I _________    (wake) up at 7.30am.

I _________________   (leave) the house at 8.15am and started to _________ (walk) to work but as I  __________________ (walk) towards the office door, I ________ (slip) on the ice and ___________ (break) my leg.   It has not been a good day.

Task 5 Write the appropriate word/s in “ ” with their definitions / examples 5 points

“queue”             “webbed feet”   “pianist”          “grapes”         “Bi-plane”

1 An aeroplane from World War One with 4 wings

2 We use them for making wine (some ducks like them too)

3 Ducks have these to improve their swimming.

4 A line of people waiting at a bank are in a _______

5 A person who plays a piano is a _____________

Listening  Task 6 / Recording 1.4     Fill in the gaps with the correct word   (8 points)

Do you 1. _______________  the one about the CFO and the 2.  ______________  ?  Well, there was this CEO who was 3. _________________   a party for his 4.________________    5. ________    Over the years the boss had done very well for himself so he was proudly 6. ______________ the executives around his luxurious country house 7.  ________   at the back of the house, he had built the largest swimming 8._________ any of them had ever seen.

Task 7 / Recording 1.11-1.15    Fill in the gaps with the correct word   (8 points)

Now don’t worry madam. This is just a  1. _______________  problem that a few 2.______________  experience at first.

Or if you would like more 3. _________________   about our products, please 4._______ four 

Alright sir yes it is an unusual problem and it’s a little 5. _____________   but you’ll be pleased to know there is a  6. ______________

Recording 5

It’s just so  7.  ___________ . I thought your product would  8.___________ all my problems but it just seems to be creating new ones.

A1C*h mock exam units 5 and 6

Unit 5 & 6 Making deals, Company and Community Monday 2010 A1C*h  

 Maximum mark           Minimum to pass  

Name: _______________________________    Course Code ___________
Task 1   8 points Write the correct words next to the number on the ______

The job of an e-tailing consultant is to turn 1.___________ into customers. It is their job to make customers feel 2. __________ ______ ______ to make the customer feel wanted. If a firm cannot afford a real person to chat they can use an 3. _______ ______ . This draws from a 4. ________ of answers to commonly asked questions. Some software can 5. _______ customers browsing and 6.________ useful sites for customers to view based on rules e-tailers set. However e-tailers must be careful not to 7. _______________ on a customers privacy. So many e-tailers are taking the 8. _____________ approach right now.

1. eyelids                       eye-liners                    eyesockets               eyeballs
2. smothered with love smothered with lime smeltered with love     smothered with like
3. antiquated character   animated character         animated chatter   antiquated avatar
4. datasave                   data-account                 databank                   dataquestion
5. track                         také                                trade                          trumpet
6. follow                      flag                                 fake                          frequent
7. intrude                      introduce                       instruct                     interpret
8. conservative              conservation                  conversation            concerted

Task 2                    10 points Match the verbs and nouns together to make collocations.            In the _ write the correct number from the RIGHT _

__Place          1 a price   

_ Quote                     2 an order  
_ Ask for                        3the benefits         
_ See                       4 a fee    
_ Pay                      5 a   compromise
_ Firm up                    6  a deadline
_ Miss                   7 a proposal  
_ Extra                 8 costs
_ Seek                    9 a compromise
_ Offer                 10 a discount
Task 3 9 points Business Emails.
1 If we do not know the name of a person we start the email with ____ ___ / ____
2 We end the email _________ __________
3 If we know the name of a person e.g. John Roberts we start the email with
______ Mr. ________
4 We end the email _________ ___________

Task 4 Conditionals 4 points Fill in the gaps with will or if or would
1 _____ you don't give me a pay rise I ____ leave
2 _____ they paid me enough money I _____ work anywhere in the world

Task 5 Recommend /suggest / advise 5 points
Delete the extra word to correct the sentence.

1 What do you recommend me to do it?
2 Would you advise he choosing the 700W or the 750W motor?
3 I suggest buying your the 750W motor
4 I would advise to changing the oil once a week.
5 Our bosses do not let us to buy from non-ISO -certified suppliers.

Task 6 Offers which is tentative, a counter offer, a firm offer, a compromise?
4 points

How about we split the difference? __________
I can't supply for £20 a box but I can supply for £25 a box and by Wednesday _________
We might be able to supply by Wednesday __________
We can definitely supply them for £30 per kilogram.  __________

Task 7 Meetings Do we use these phrases at the start of end of a meeting? Write “start” or “end” on the ________
5 points
1 I have received 3 apologies for absence. ______
2 If we are all agreed then I think we can close the meeting ______
3 Can we agree the minutes of the last meeting?_______
4 Please take a handout _______
5 To reach a decision I propose we take a vote. _______

Task 8 Passive Change these sentences to the passive to avoid mentioning the agent. 3 points
1 We sometimes release illegal chemicals into the lake

2 John made a mistake hiring them

3 The boss told me to do it

Task 9 Reported speech 14 points
Change the statements said by OUR manager about our customers to reported speech using the words in []
1 I told them that we will do it by tomorrow [promise]
___ _____ _____ that ____ _____ do it by tomorrow.
2 The product should reach you in 2 days. [tell]
___ _____ _____ that the product should reach _____ in 2 days.
3 You can only get a refund if you have the receipt. [explain]
____ _______ that _____ ______ only get a refund if _____ have a receipt
Task 10 Meetings Rewrite these sentences in the correct order 10 points
1 Hear to sorry am I.

2 your point but I see.......
Task 11 Write 3 words that mean the same as the words below 6 points.
1 Besides _________ , ___ __________ ,__________
2 Naturally _________ , ___ __________ ,__________

Task 12 Listening Fill in the missing words. 2.26-2.33 21 points

1 So that's _____ at 12 _____ _ ___

2 and you need them ___ ___________ you say

3 I think ____ and __ ______ ___________ is still a bit expensive

4 How about if ___ _____ _____ could you give us an extra ____ percent?

5 Yes, we usually ask for 20% now and ____ ______ ___ ________

6 Well there's not much _________ ___ _____ what do you say we

Listening 2.61 Phoenix 10 points

1 So we all agree we need to _____ ___ _____ on that one.

2 Helen can you _____ us ___ to _____?

3 Well it's __ ______ town about 30 miles _____ ___ Perth.

Task 13 Write the appropriate word/s in “ ” with their definitions. 10 points

“loyalty card” “bull in a china shop” “stray” “Toxic” “gourmet” “trillion” “tree” “three” “free” “widow”

1 Running around carelessly like a

2 A piece of plastic specific to one shop, which tries to make you spend more.

3 Very good quality food in a restaurant

4 Dangerous to your health if swallowed

5 To walk away from where you are supposed to

6 Not having to pay for it

7 Two plus one =

8 In Czech it is Strom, in English it is

9 One thousand billion = 1 000 000 000 000

10 A woman whose husband has died is a